Questions, answered
Frequently asked questions
Everything you need to know about mystery scoops, personalisation, shipping, packing videos and paying with UPI.
Scoops, shipping and payments
Find quick answers about how your likes and avoid-lists are reviewed, how packing videos are made, and how UPI checkout keeps your payment secure.
How are my likes reviewed?
Your likes, dislikes and items to avoid are read carefully before packing, so your scoop leans toward what you actually enjoy.
How does shipping work?
Mystery Scoop and Premium Scoop orders ship free across India. Mini Scoop orders include a free surprise gift with every box.
Can I pay with UPI?
Yes. Checkout supports Razorpay UPI payments, and every transaction is encrypted end to end for your security.
Still curious about a packing video or a custom request? Ask us directly and we will reply promptly.